Repair service

No fix - No fee charging policy. Our promise to you.

There's no fault on a computer that can't be repaired, one way or another. However, there comes a time when continuing with a repair becomes uneconomical. BW Data Designs offers a “No fix – No fee” policy; that means that we won't charge you for any diagnosis if after consultation you decide not to continue with any repairs.

Repairs to your PC will depend upon exactly what is found during the initial condition tests. Where it is found that a computer is beyond economical repair, usually because of its age, BW Data Designs will advise you to that effect. We will not continue to repair a computer so that your final bill exceeds what you could buy a new computer for. Unless of course, you ask that we continue with the repair.

As part of any repair BW Data Designs will also carry out a full PC health check to make sure that the repairs have been done correctly. You will receive a full written report of all actions carried out to make the repair.

Almost all PC problems these days are software based, and the health check will usually show this up. Where new hardware has to be fitted, BW Data Designs will source items of an equal specification or better to make the repair.

In the unlikely event of further parts being required, such as a power supply fault damaging the mother board, BW Data Designs will keep you fully appraised of the state of the repair; discussing your options at every stage.

In the event of your computer being un-repairable or beyond economic repair BW Data Designs will notify you and it will be returned to you at no charge.

BW Data Designs can check your PC's operation, including scanning for and removing any virus and spyware infection and updating your software to the latest versions to improve your security.

We will also check that your computer operating system is right up-to-date*.

The health check also includes hard disk error tests and registry cleaning.

As part of this service, BW Data Designs will provide you with a copy of our “Home Computer Security Suite” CD containing anti-virus software, personal firewall, anti-spyware programs and other useful applications.

* The “Microsoft^® Updates” website operates the “Genuine Advantage Tool” which tests that the operating system installed on your computer is genuine. If it is found not to be genuine, BW Data Designs will be unable to continue with updates.